Questions

Prices start from £18.00 per hour plus VAT for contract bookings (12+ weeks, 30+ hrs per worker per week). Regular bookings (4+ weeks, 20+ hrs per worker per week) are £18.75, standard bookings £19.50, and short notice (a start less than 48 hours away) £20.50. Night shifts between 22:00 and 06:00 add £2.50 per hour. The rate covers the worker's wages, holiday pay, employer NI and pension. The calculator gives the exact price for your hours, staff and start date, with VAT shown separately.

Within 24 hours on working days, which are Monday to Saturday. We supply cleaning and hospitality staff in London, Yorkshire, the West Midlands and the North West, with staff from 48 hours. If we have not confirmed in that time we email you an update, and if we cannot cover a request we tell you and nothing is charged.

Yes. Every worker has a right-to-work check before any shift: a shift is only offered to a worker with right-to-work evidence on file, and it is checked again when they accept. Each worker placed with you has a compliance checklist in your client portal.

Gangal Recruitment Ltd employs and pays the staff, including holiday pay, employer NI and pension, all covered by the hourly rate. You approve the hours each week in your client portal.

No. Gangal Go supplies cleaning and hospitality staff, including cleaners for care homes and hospitals. Care work and driving are not part of the service.

No. No payment is taken when you request staff. If we cannot cover your request, we tell you by email and you are not charged.

Monday to Saturday. Bank holidays in England and Wales do not count. They apply to our 24-hour confirmation, quotes within 1 business day and replacements within 2 working days. If we have not confirmed a request in that time, we email you an update.

Your request page shows the first names of confirmed staff. Once workers are placed with you, your client portal shows their full names. We never share workers' phone numbers or home addresses; contact goes through us.

Yes. Before the first shift you sign our Hirer Terms of Business, which set out the charges, timesheets, payment and how a booking ends. We email you a booking confirmation with a copy of the Hirer Terms attached, and your signed copy is kept under Contracts in your client portal.

Tell us as soon as you can. We aim to replace a worker within 2 working days, and we keep you informed.

Workers clock in and out on their phone, and the hours go onto a Monday-to-Sunday timesheet. You approve or flag each timesheet in your client portal.

Flag it in your client portal with a note saying what is wrong. A flagged timesheet is not invoiced until it is sorted out. If you have not approved or flagged a timesheet within 48 hours, the hours are treated as accepted (Hirer Terms clause 4.3).

Yes, 4 hours.

Yes, by messaging us in your portal or by email, as early as you can. To end a booking, either side gives at least one week's written notice (Hirer Terms clause 11.1). Ending a discounted booking early is covered by clause 11.1A.

Night shifts, between 22:00 and 06:00, add £2.50 per hour to the charge rate. Tick Night shift in the calculator to see it in your price.

Weekly. Each invoice is issued by Wednesday for the previous Monday-to-Sunday week, built only from approved timesheets.

By bank transfer, using the bank details on the invoice and the invoice number as the reference. We do not take card payments or direct debits for invoices.

By the date printed on the invoice. Payment is by bank transfer, using the invoice number as the reference.

Yes. All rates are before VAT, and VAT at the standard rate is shown separately on every quote and invoice.

Yes. Every invoice is in your client portal under Invoices, where you can print it or save it as a PDF.

See your team and who is on site today, approve or flag timesheets, read and download invoices, accept, decline or counter quotes, request more staff (including urgent requests), keep contracts and documents, message our team and see a map of the general areas your workers come from. The full tour is at gangalgo.com/client-portal.

Set it up yourself at gangalgo.com/start: tell us about your company and site, confirm your work email with the 6-digit code we send, then set your password. Your portal is ready straight away. You can then sign in with your email and password, or with Google.

Post the job under Jobs in your client portal and we send you a quote within 1 business day.

Not yet. Each company has one portal login today.

Choose Forgot password? on the portal login page and we email you a link to set a new one. If that does not work, email support@gangalrecruitment.com.